Shipping Policy

Shipping Policy

At WichNova, we are committed to providing you with the best shopping experience, which includes fast and reliable shipping. We offer both Standard and Express shipping options to ensure that you receive your order as quickly as possible.

1. Shipping Locations

We currently ship to the following countries:

United States (USA)
United Kingdom (UK)
Germany (DE)
Internationally to many other countries.

2. Processing Time

All orders are processed within 48 hours (excluding weekends and holidays). Please note that processing time may vary depending on product availability.

3. Shipping Rates & Delivery Times

USA:
- Standard Shipping: 5 to 7 business days
- Express Shipping: 2 to 3 business days
UK:
- Standard Shipping: 4 to 6 business days
- Express Shipping: 1 to 2 business days
Germany (DE):
- Standard Shipping: 5 to 7 business days
- Express Shipping: 2 to 3 business days
International:
- Standard Shipping: 7 to 10 business days
- Express Shipping: 3 to 5 business days

4. Shipping Costs

Free Standard Shipping on all orders, no minimum required.
Express Shipping is available at an additional cost, which will be calculated at checkout.

5. Shipping Delays

While we strive to deliver your order within the stated time frames, please be aware that shipping times may be affected by factors beyond our control, such as weather conditions, customs processing, or courier delays. We appreciate your understanding and patience.

6. Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number so you can monitor its progress. You can track your order through the provided link or on the carrier's website.

7. Customs and Import Taxes (International Orders)

For international orders, please be aware that customs duties and taxes may apply. These charges are the responsibility of the customer and are not included in the shipping fees. Please check with your local customs office for more information.

8. Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us immediately at contact@wichnova.store. We will assist you in resolving the issue with the carrier.

9. Contact Us

If you have any questions or concerns regarding shipping, please feel free to contact us at:
Email: contact@wichnova.store